Cancellation & Refund Policy
1. Any cancellations to the order should be made before 24 hours of the actual time of delivery in order to claim refund of the paid amount. No money would be refunded after the start of 24hrs delivery window
2. Cancellation of order should be made through email with Subject : ” Cancellation Request” and send email to email@example.com OR firstname.lastname@example.org
Email should contain following details:
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation would be initiated after formal order cancellation request is received at email@example.com OR firstname.lastname@example.org
4. Refund would be made only under following conditions:
a. Order was cancelled within specified acceptable timeline of cancellation
b. Order was not delivered to the recipient (This does not include the case where recipent was unavailabe at the time of delivery)
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced
5. A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer; we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 20% charge will be applicable.
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to Gifting Pleasure account may be considered for order enhancement but will not be refundable
9. In all matters concerning Cancellation and refund, decision of Gifting Pleasure would be final
10. Gifting Pleasure may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website
11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at email@example.com OR firstname.lastname@example.org